Concierge services are important to society and common within the hospitality industry. Its future is promising and exciting as technological advances evolve. Customer expectations make concierge services highly demanded in various settings. The future of these services is bright, with major developments and trends shaping them. All stakeholders must embrace the changes to remain significant in their fields. One of the major challenges faced in the hospitality industry is offering guests exceptional services while remaining efficient. It is for this reason that concierge services are embraced. In the past, hoteliers used in-house teams to provide concierge services. Today, on the other hand, most of these establishments are outsourcing services and enjoying the benefits. Concierge is no longer limited to building services ; there is also concierge real estate among other options. What the future hold Customer demands are one of the main things shaping concierge services and te